Shipping Policy

                                                     Shipping Policy

1. Scope

This shipping policy applies to all carpet orders placed via our website research4retail.com,both for private consumers and business customers within the European Union / European Economic Area.

2. Order processing & dispatch time

After your order and payment have been confirmed:

Processing / dispatch lead time: 5 – 8 business days. This is the time we need to prepare, manufacture, pack and hand over your carpet order to the carrier. This period excludes weekends and public holidays in Germany.

3. Delivery transit time

Once the goods are handed over to the shipping carrier:

Transit time: 15 – 30 business days. Delivery times are estimates and not guaranteed delivery dates. Transit time excludes weekends and public holidays.

Total expected lead time = processing time + transit time.

4. Factors that may delay delivery

Delivery may be delayed for reasons outside our reasonable control, including:

• Carrier disruptions, traffic, customs checks (for non-EU destinations)
• Incorrect or incomplete delivery address provided by the customer
• Force majeure events (natural disasters, strikes, supply chain interruptions)

We will notify you as soon as reasonably possible if we become aware of significant delays.

5. Shipping costs

Shipping costs will be shown to you during the checkout process before you confirm your order. Shipping fees vary based on carpet size, weight and delivery location.

6. Delivery address & receipt of goods

You are responsible for providing a complete and correct delivery address. Please ensure someone is available to receive the carpet shipment at the delivery address. If the carrier cannot deliver due to absence, additional storage or redelivery fees may apply and will be borne by the customer.

7. Damaged or lost shipment

Please inspect the goods immediately upon receipt. If the package or carpet arrives damaged, please take photos of the packaging and damage and contact us at [email protected] without delay. For lost shipments, we will cooperate with the carrier to start an investigation.

8. Risk transfer

For consumer orders, risk of loss or damage to the goods passes to you when you or a person authorised by you takes physical possession of the carpets. For B2B commercial orders, risk transfers to the customer once the goods are handed over to the carrier.

9. Contact