Privacy Policy

                                                 Privacy Policy

1. Data Controller

We are a carpet‑manufacturing company established under German law. For all personal‑data‑related matters, we act as the Data Controller under EU General Data Protection Regulation (GDPR) Article 4(7).

2. What personal data we collect

We may collect these categories of personal data when you browse our website, contact us or place carpet‑related inquiries / orders:

• Contact information: your name, e‑mail address, phone number, delivery / business address
• Automatic technical data: IP‑address, browser‑information, timestamps (server log files) when visiting research4retail.com.
• Information you voluntarily submit via our contact forms or business‑partner messages.

We do not collect sensitive special‑category personal data (health, race, religion etc.) on our website.

3. Purposes & legal basis for processing

We process your personal data only for below purposes, based on GDPR legal grounds:

• Contract performance: To respond to your carpet product inquiries, prepare quotations, process orders, deliver goods and handle customer support.
• Legitimate interest : Secure and operate our website, troubleshoot technical issues, manage business‑partner relationships.
• Consent: If you opt‑in for our newsletter / marketing emails; you can withdraw consent anytime.

4. Who may receive your personal data

Your personal data will not be sold to third parties. We may pass data to service providers strictly required for our business (e.g. hosting providers, logistics / shipping partners for carpet deliveries). All such third‑party processors follow GDPR data‑processing agreements. We will share your data only if we are required to do so by EU / German law.

We do not transfer personal data to countries outside European Economic Area (EEA).

5. Data storage period

We store personal data only as long as needed for the original purpose:

• Inquiry / quotation data: kept for the duration of business communication plus applicable statutory retention period under German commercial law.
• Order‑related data: retained according to German legal book‑keeping obligations.
• Server log‑files: automatically deleted after a short fixed period.

Once no longer needed, your personal data will be securely erased or anonymized.

6. Your GDPR data‑subject rights

Under EU GDPR you have these rights, you may exercise them by writing to [email protected]:

• Right of access: request a copy of personal data we hold about you 
• Right to rectification: correct inaccurate personal data 
• Right to erasure (“right‑to‑be‑forgotten”): request deletion under legal conditions 
• Right to restriction of processing
• Right to data portability, where applicable 
• Right to object to processing based on legitimate‑interest grounds 
• Right to lodge a complaint with your local EU data‑protection supervisory authority if you believe we violate GDPR rules.

When you send us a rights request, we will reply within the statutory one‑month period.

7. Cookies

Our website may use technically‑necessary cookies for basic site‑function (legitimate interest Art. 6(1)(f) GDPR). For any non‑essential marketing / analytics cookies, we collect your prior explicit consent. You can manage / disable cookies via your browser settings.

8. External links

Our website may contain hyperlinks pointing to third‑party websites. We are not responsible for privacy practices of those external sites, please review their own privacy policies.

9. Amendments

We may revise this simplified privacy policy. Updates will be published on research4retail.com.  Please check our website regularly for changes.

If you have any questions regarding personal‑data handling, please contact us:[email protected]